Snack Bar & Take Away Luque´s

Thank you for sharing your feedback regarding your recent visit to Luque's Bar.

We sincerely apologize for the unacceptable delay you experienced. Waiting 40 minutes for a sandwich, especially during a less busy period, does not reflect the standards of efficiency and attentive hospitality we strive to maintain here at Hotel Beneste Villa Flamenca.

We would like to kindly mention that our team, including our reception staff, is always entirely at your disposal to resolve any issues in real time. Had you informed us of this situation during your visit, we would have gladly intervened immediately to expedite your order and improve your overall experience with us.

Your comments have been shared with our kitchen and service team to ensure this remains an isolated incident. We truly hope you will grant us another opportunity in the future to provide you with the seamless and high-quality service you deserve.

We look forward to welcoming you back.

Pragniemy serdecznie przeprosić za sytuację, która wywołała Pana/Pani rozczarowanie. Bardzo zależy nam na zadowoleniu każdego gościa, dlatego po zapoznaniu się z Pana/Pani opinią natychmiast porozmawialiśmy z naszą kelnerką oraz zweryfikowaliśmy nagrania z kamer monitoringu, aby dokładnie zrozumieć, co się wydarzyło.

Ustaliliśmy, że w momencie, gdy usiadł(a) Pan/Pani przy stoliku, a nasza koleżanka miała już podejść, by przyjąć zamówienie, przy samym barze nagle pojawiła się duża grupa klientów. Ze względu na dynamiczną sytuację, kelnerka musiała w pierwszej kolejności obsłużyć osoby stojące przy ladzie. Gdy tylko skończyła i udała się w kierunku Państwa stolika, okazało się, że niestety już Państwo opuścili nasz lokal.

Jest nam niezmiernie przykro, że nie dał(a) nam Pan/Pani szansy na naprawienie tego nieporozumienia na miejscu. Gdyby podszedł/podeszła Pan/Pani na chwilę do baru lub zgłosił sytuację w recepcji hotelu, moglibyśmy zareagować natychmiast, wyjaśnić sprawę i rozwiązać problem od ręki, zapewniając należytą obsługę.

Mamy nadzieję, że przyjmie Pan/Pani nasze przeprosiny. Nasze drzwi są dla Państwa zawsze otwarte i liczymy na to, że da nam Pan/Pani kolejną szansę w przyszłości, abyśmy mogli zatrzeć to złe wrażenie i pokazać prawdziwą jakość naszych usług.

Mamy nadzieję gościć Państwa ponownie przy kolejnej wizycie w Nerja.

Vi tackar ödmjukast för att ni tog er tid att dela med er av er upplevelse hos oss på Luque’s Bar. Det gläder hela teamet på Hotel Beneste Villa Flamenca att ni hade en trevlig stund i vår bar.

Vi strävar alltid efter att erbjuda en välkomnande atmosfär och en service av högsta kvalitet för våra besökare. Att få veta att vi har lyckats ge er en positiv upplevelse är mycket värdefullt för oss alla.

We are truly honored to receive such high praise, especially coming from residents of Andalusia who are well-acquainted with the region's culinary standards. It is a source of great pride for the entire team to know that your meal at Luque’s stands out as one of your finest experiences.

We are delighted that you appreciated the artistry and flavor of our shrimp carpaccio and the pan-seared scallops, and that even our artisanal breads, like the focaccia and corn bread, left a lasting impression. Our kitchen brigade works with great passion to ensure every plate is both beautiful and delicious.

The wait staff will be thrilled to hear your kind words; we will make sure to share your compliments with them, as they strive to provide attentive and impeccable service to every guest.

It was a privilege to host you, and we hope it won't be too long before you make the trip back to see us again.

We look forward to your return.

We sincerely regret that you left our establishment with this feeling. We would like to kindly remind you that our reception and bar staff are always available to assist you in real-time; had we known about your dissatisfaction during your visit, we would have done our utmost to resolve any issue on the spot to ensure a better experience.

We take your comments seriously as an opportunity to review our standards and continue improving. Our goal is to provide a memorable stay for all our guests, and we would have valued the chance to address your concerns personally while you were still with us.

We look forward to welcoming you back on your return.

Thank you very much for your 5-star rating and for taking the time to share your opinion about Snack Bar & Take Away Luque's in Nerja.

We are delighted to hear that you enjoyed the atmosphere. We work hard every day to create a pleasant and welcoming space where our customers can relax and enjoy themselves, so your comment is very encouraging.

We hope to see you again very soon.

소중한 리뷰 정말 감사합니다!

처음에 입구를 찾기 어려우셨을 텐데, 그래도 방문해 주시고 좋은 경험을 하셨다니 정말 기쁩니다. 저희 Luque’s Snack Bar – Hotel Villa Flamenca는 호텔 1층 라운지에 위치해 있어 조금 헷갈리실 수 있어요.

수제 햄버거와 서비스를 만족해 주셔서 감사드리며, 갓 만든 음식의 맛을 즐기셨다니 큰 보람을 느낍니다.

다음에 네르하에 오시면 꼭 다시 들러주세요. 따뜻하게 맞이하겠습니다!

Thank you very much for your review!

We’re happy to hear you enjoyed our takeaway food, the quick service and our fair prices. At Luque’s Snack Bar – Hotel Beneste Villa Flamenca, we always aim to offer tasty food, well prepared and ready on time.

We hope to see you again soon, whether takeaway or dining with us!

¡Muchísimas gracias por tu comentario!

Nos alegra saber que la atención y el servicio de nuestro equipo en Luque’s Snack Bar – Hotel Villa Flamenca te hicieron sentir bien y te invitan a volver.

Para nosotros es un placer cuidar cada detalle y hacer que cada visita sea especial. ¡Te esperamos de nuevo muy pronto!

Thank you so much for your lovely review!

We’re delighted to know you had such a great time at Luque’s Snack Bar – Hotel Villa Flamenca and that our team made you feel welcome.

We truly appreciate your kind words and hope to see you again very soon!

Thank you very much for your review!

We are delighted to hear that Luque's Snack Bar – Hotel Villa Flamenca was the perfect place for you to enjoy good food and a relaxed atmosphere.

We look forward to welcoming you back very soon and continuing to offer you moments full of flavour and warmth.